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"Customer Experience Transformation in the DACH Region"

Improving internal processes, innovating customer engagement and delivering extra to achieve excellence and drive profitability

Businesses in Germany, Austria and Switzerland are pioneering the world of customer experience. Strictly built around real-life case-studies that you mentioned were of the most relevance to you and covering a range of topics from using CRM and Big Data to your best advantage, analysing insights gathered from V.O.C. and multi-channel customer engagement and satisfaction, the Customer Experience Transformation: DACH event will help you improve your company and increase profit and ROI.

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