Download your free guide, How to Create a Best-in-Class Customer Service Team, for top tips and practical advice to recruiting and retaining the best customer service staff.
Understanding customers’ problems and finding the ideal solution in the quickest possible time are skills that outstanding customer service people possess. But they also need smart technology that enables them to work at their best, day in, day out.
Our Art and Science of Customer Services series of guides explores this relationship between human emotion and powerful technology. This first guide looks in detail at how to build a best-in-class customer service team.
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