Forget all you think you know about customer service chatbots
The broken promises of chatbots are harming their reputation. In theory, they’re a quick and convenient way for customers to get support when they really need it. However, in practice, most chatbots suck. Why? Because not all chatbots are created equal.
Go beyond the chatbot hype and rethink the potential of conversational AI for customer service. It’s time to unlearn your previous (bad) chatbot experiences.
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