Did you know that 86% of the customers say that individual personalization influences their purchases? According to recent research, emotionally connected customers have a 306% higher lifetime value. On top of that, they are much more likely to recommend your brand to others! In today's eCommerce landscape, your visitors already expect a high level of personalization. Get insights on how to put your shop ahead of your competitors' when maximizing your online traffic.
Around 80% of businesses will have an online chatbot to maintain their customer base engaged, even when remote. Learn how AI chatbots by using sentiment analysis, can determine your visitors' mood via interactive sessions, creating almost human connections.
Identify 6 consumer behaviors to consider in your digital strategy. The pandemic accelerated many behaviors in the digital space, but many of them will remain long into the next years, influencing not online behaviors but also offline.
As an eCommerce business, you need to understand how consumers are buying, what they are buying, and why they decide to purchase.
There has been no better time to ensure that your consumers see the most relevant and personalized content in real-time, helping to add to all of the mentioned trends.
For retail of all kinds, the shift of consumers to digital platforms was out of necessity, but different behaviors have been created or modified and will shape consumer behavior long into the future.
In this report, we will summarize key consumer behaviors that became prominent in 2020 and are expected to remain throughout 2021 & into 2022.
- 6 Consumer Behavior Trends To Keep Top Of Mind In 2021/2022
- 5 Key Trends In eCommerce Personalization
- Retail communities: how to engage your brand ambassadors
- Personalize Your Loyalty Program In 2 Steps
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