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"What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client's Guide"

Our latest eBook guides you through everything you need to know about managing contact center agents in an outsourced environment.

Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. Putting your customer service in the hands of unknown agents requires a thorough understanding of what goes on behind the scenes. More than just hiring and training them, you need to know how your outsourced partner is managing contact center agents on a daily basis.

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