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State of Service Management (2021)

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"State of Service Management (2021)"

An HDI Practices & Salary Presentation

This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It
illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

Topics Covered:

  • Salaries by Role
  • Skills Profile
  • Value of Service Management
  • Budgets & Framework Alignment
  • Strategic Expansion of ITSM
  • And so much more...

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