Competing IT initiatives and other priorities often lead enterprises to stick with the Service Desk status quo; however, an under-performing Service Desk can squelch the reputation of IT and make the pitch for newer cutting-edge initiatives more challenging.
Transforming the Service Desk to deliver a better user experience can permeate an entire organization and work to your advantage. If you are hesitant to make a change, the good news is that it doesn’t have to be an “all or nothing” decision.
In this whitepaper, you’ll discover:
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