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"Building Consumer Brand Infatuation"

How popular retail and travel brands are crushing customer churn with great experiences.

Customer satisfaction is the bedrock of brand success, and companies like Amazon and Marriott are masters in the art and science of creating innovative, immersive customer experiences that span across channels and touchpoints. Brands that follow their lead and deliver personal, seamless and relevant experiences are poised to dramatically boost customer loyalty and increase ROI; brands that don’t follow face grave consequences.

Download the report to learn:

• What keeps customers returning to their favorite brands time and again
• Why customers stop doing business with brands
• How brands can better understand customers and what they need at critical moments in their journeys

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