Help your organization uncover hidden business intelligence with speech analytics technology.
With companies experiencing hundreds to tens of thousands of phone conversations with their customers each day, the questions arise:
• Do they know what their customers really want and need?
• Are their customers happy or dissatisfied with their service?
• Are their employees delivering an exceptional customer experience?
Much of the data required to answer these questions is contained within phone conversations between contact center agents and customers. Technology is available to automate the process of recording, mining and analyzing these “voice of the customer” conversations, and allow contact center operations to evaluate agent performance, script compliance, and customer satisfaction.
In this white paper, you’ll learn how an affordable and flexible cloud-based speech analytics solution will help your organization monitor agent performance to improve the customer experience.
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