"Is Your IT Service Desk Overwhelmed? 3 Ways to Alleviate the Pressure, Drain and Angst"
If you are running an IT service desk then you are probably completely overwhelmed; you may know that your IT service management (ITSM) platform is not serving you well but you feel that you simply do not have the time or emotional bandwidth to take on the search for a new IT Service Management software?
Does this also sound familiar? You have trouble triaging tickets, building basic workflow takes a developer so not much is automated, your self-service portal is a ghost town and your techs are balancing their time between endless project work, operational work and a high volume of tickets.
You keep reading that you should “shift left,” but you can barely tread water to stay where you are, so forget shifting left. You are absolutely not alone. Download this whitepaper to read about 3 ways you can alleviate the pressure, drain and angst.
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