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The future of tech support: a holistic support strategy for broadband providers
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"The future of tech support: a holistic support strategy for broadband providers"

Customer preferences for support are shifting.

Customers expect self-serve options for support to be readily available in convenient channels with consistent answers no matter where they turn. Answers that are not tailored to their unique device and operating system are useless; support must be personalized for a successful resolution.

As a result of these major shifts, we can no longer look at the world of support from the provider’s point of view. We must consider consumer behavior and desires at every step.


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