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Your Guide to Customer-Focused Technology
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"Your Guide to Customer-Focused Technology"

How to build a technology roadmap around your customers, from vision to integration to adoption, with Salesforce Customer 360. Use this guide to grow your relationships with customer-focused technology.

“Your Guide to Customer-Focused Technology” gives you insights on how your teams can work more efficiently with a focus on customers. Use this detailed resource to start developing your roadmap toward connecting your customer experiences across commerce, service, and marketing.

What you’ll find in this guide:

  • Why Customer 360 should be a priority for your brand
  • Two paths to building a Customer 360 technology roadmap
  • Common technology gaps that hold businesses back
  • Navigating change management when technology changes

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