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Aegean Case Study: Automating passenger communications to transform operations and passenger experience
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"Aegean Case Study: Automating passenger communications to transform operations and passenger experience"

For airlines, the manual task of handling schedule changes is labour intensive. Airline staff have to contact thousands of booked passengers to advise them of the changes, note whether they accept or reject the change, and update every PNR individually. Find out how Aegean Airlines automated 80% of schedule change communications using 15below’s notifications and workflow platform.

With over 61 aircraft, operating across 151 destinations in 44 countries, Aegean Airlines was using four full-time agents to manage schedule changes manually via phone and email. For planned schedule changes the carrier would use a small call centre to accommodate the higher volumes and ensure all passengers were informed and re-accommodated on time. This manual approach was not only a huge operational burden on the airline but also caused unnecessary stress for its passengers.

Discover how 15below's Disruption and Queue Manager solutions enabled the airline to:

  • Create operational efficiencies
  • Keep all impacted customers well-informed of changes
  • Quickly and easily identify unresponsive customers


Offered Free by: 15below
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