Real-time Recovery Steps Retailers can take as the U.S Reopens for Business
The COVID-19 pandemic created a catastrophe for the U.S retail industry. To slow the spread of the virus, 250,000 stores across the country closed - at least temporarily. Now, as governments begin lifting restrictions and allowing more stores to open, retailers wonder how and when will they recover from the crisis?
As retailers map out their playbook of COVID-19 recovery, success depends on staying in lockstep with the customer - the changed one, not the old, familiar one from before the pandemic.
Agility, insights and strategy will win the day when it comes to both recovery and customer understanding. This recovery playbook is designed to highlight the six specific strategic steps that retailers must implement now, to quickly pivot, adjust, and eventually thrive in the new and uncertain future.
What’s in this Six-Step Retail Recovery Playbook:
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