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"The True Cost of Buying a Customer Service Chatbot"
A Handy Guide for First-time Buyers
Customer service teams today benefit from automation, AI and machine learning to improve efficiency and effectiveness and an improved customer service experience, at scale. Chatbot adoption has been slower than expected. The vast majority of companies today still haven’t adopted a customer service chatbot.
How do you accurately calculate the savings vs costs of making such an investment?
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