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"Selecting a Cloud-Based ITSM: Five Unexpected Considerations"

The five critical - often overlooked - things to look for in your next ITSM solution

As organizations evaluate more cloud-based solutions for greater flexibility and lower costs, they tend to look carefully at features and functionality in the selection process. But they may not be aware of other factors that are equally important to a successful cloud-based ITSM solution. This whitepaper describes five additional, unexpected factors companies should consider when making their purchase decision, including:

• The important distinction between “true cloud” and SaaS solutions
• How to evaluate the real time to value of solutions
• Ability to leverage the solution beyond IT
• The role of technology in elevating the perceived value of IT

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