Research Library

The top resource for free research, white papers, reports, case studies, magazines, and eBooks.

Share Your Content with Us
on TradePub.com for readers like you. LEARN MORE
Elevate Your Customer Support With Intelligent Case Assignment
Request Your Free Data Sheet Now:

"Elevate Your Customer Support With Intelligent Case Assignment"

SearchUnify for Intelligent Case Assignment

Managing the support ticket queue can be stressful. One wrong move can change the whole course of your relationship with the customer. The trick to efficient customer support is intelligent case assignment so that things are on the right track from the start.

What you need is an evolved, AI-fueled case assignment system that allocates cases smartly and provides a heads up in case of escalation proactively. SearchUnify lets you do that and much more. Read this datasheet to get the full picture.

Key Takeaways

Automate ticket assignment by factoring in multiple things from agent expertise, CRM data, to ticket priority, etc.

Analyze existing data to assign cases and decipher customer sentiment via NLP to handle cases efficiently.

Take things up a notch with proactive alerting and real-time escalation prediction to take preemptive measures.

 

 


Offered Free by: SearchUnify
See All Resources from: SearchUnify

Recommended for Professionals Like You:

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.