IT automation for the service desk helps resolve help desk tickets in less than 60 seconds
Autodesk was looking for a machine learning system to resolve IT support issues without the need for IT support staff to get involved, so 9,000 employees could spend less time waiting for IT to fix issues and more time doing their best work.
The Autodesk team deployed and launched Moveworks companywide in 75 days with 28% of IT support tickets now resolved completely autonomously in a median resolution time of less than 60 seconds.
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